Refund policy

You may request a return within 14 days of delivery.

Return eligibility

Items must be unworn, unwashed, unused, and returned in the condition received with original tags and packaging when applicable. Proof of purchase is required.

For hygiene and safety reasons, certain intimate apparel, underwear, panties, opened personal-care items, digital products, gift cards, customized or made-to-order products, and items marked final sale are not eligible for return except when required by law or when the item arrives damaged, defective, or incorrect.

Starting a return

Email support@westsidesupplytx.com with your order number and the item(s) you want to return. Please do not send a return before receiving return instructions.

Return shipping

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged, defective, or incorrect items

Contact us as soon as possible and include your order number plus clear photos of the item and packaging.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card provider may require additional time to post the refund.

Exchanges

Because inventory and supplier availability can change quickly, the fastest way to obtain another size or style is usually to return the eligible item and place a new order.